Frequently Asked Questions
Can I place my order over the phone? We require all orders to be placed on our website. Only exceptions are schools and large events. That way you can see exactly what you are getting, make sure spelling is accurate, and read and answer all the required safety instructions online.
Do I have to pay in full or can I pay a down payment? At the time of your rental, you pay a $99 down payment. The remaining balance is due at time of your rental. You may pay anytime, via the confirmation email you receive as well. Due to a large surge in fraud in 2020, we no longer accept cards for the remaining balance. We only accept cash, cash app, or venmo. For churches or schools we do accept checks and must be verified via phone ahead of your rental.
How do pickup rentals work? They SAVE YOU MONEY! Weekends: You pickup Friday between 10am and 2pm and return Monday between 10am and 2pm. Weekdays: You pickup day of 9am and return Next Day before 5pm. Holidays: You pickup day before between 10am and 2pm and return day after between 10am and 2pm.You must have a van, suv, truck, or trailer to pickup. NO CARS! There is someone here to load and unload your equipment, at these scheduled times. Different pickup and return times and dates can be requested for special circumstances!
DELIVERY CUSTOMERS: Why do I need to leave my inflatable blown up the entire time I have it? It ONLY costs $0.25 per day per blower to operate! Leaving it blown up, 1. keeps your grass alive 2. keeps water out of it (Getting water in it makes it 4 times heavier and results in our job being harder! Resulting in $100 fine! No one wants that!)
How big are your Inflatables? While the typical Bounce House is approximately 13 x 13', some of our Slides are as tall as 27’. We even have one bounce that can fit indoors!
How many children can play at a time? All inflatables are 1-2 at a time except Bounce Houses, Combos, and some games are 6-8 at a time.
How much does it cost to rent? Pricing can change throughout the year and each type of inflatable is different. Pricing can always be found on our website. It also depends on if you choose pickup or delivery.
Are your Inflatables clean? Yes. We are committed to making sure that your children are playing in a clean, healthy, and safe environment. We clean them and sanitize them weekly. Sometimes the units, especially waterslides, do go out on back to back rentals. The unit will come to you wet and maybe have some grass or mud on it. Our drivers will do their best to get it as clean as possible for you to play on. We ask that you please understand that during our peak rentals times. DURING COVID-19, If you would like to have extra sanitizing done, when the driver is setting up, please make sure to ask them!
What happens if it rains? As long as you let us know 24 hours in advance, your booking fee is nonrefundable however, you have a year to use it towards a reschedule. If you choose to get the rental and it rains the entire time, unfortunately, you lose any amount paid. We do try to work with you, we understand Georgia weather but still have to pay our drivers and cleaners regardless. We will not cancel on you unless there is a wind advisory or a high risk of severe weather.
Are you insured? Yes, we are completely licensed and insured. Your homeowners' insurance will NOT cover an inflatable accident God Forbid one were to happen. Key note: Homeowners will not cover a trampoline incident either!
What type of parties and events do you provide inflatables fun for? We provide inflatable fun for every occasion including birthday parties, charity events, church festivals, company picnics, grand openings and more. We even have an indoor party room in our Locust Grove branch.
What is your cut off time for booking? All orders booked after Thursday 5pm must be approved via text first! 678-580-4803 Any order placed after that time is subject to available delivery time and will be provided to you at time of confirmation. Your time you choose at check out is your event time and not a guaranteed delivery time.
Do you provide tarps? No, we do not. They are a tripping hazard for the kids. You may provide one however if you wish.
Why do I need to provide my own cords? Unfortunately, a few have ruined it for all! People kept stealing our cords so we stopped leaving them. Your cord needs to be any standard outdoor cord. The length needs to be from where you are plugging it in to where you are setting it up! The Orange cords work great! See the video below for more info.
What kind of cords do I need? Units will take up to two cords with the exception of our BIGGER SLIDES, which is 3-4. Most units can be plugged into same outlet. Most beakers are 15amps, our blowers are 7amp, each with the exception of a 2hp which is 10amp. THE COST IS ONLY ABOUT $0.25 PER BLOWER PER DAY!